How do
you increase your communications efficiency and productivity?
How do you reduce your customer acquisition costs? How can
you reduce your support costs and increase customer satisfaction?
Get BizCHAT! You leverage the Internet and communicate
in real time with your prospects and customers... Just as
if they physically walked into your store or place of business.
How
does BizCHAT make your small business more competitive?
Reduce
abandoned shopping carts:
If
a customer has a problem while checking out or finding a product...
they will not buy. Live customer support is like a a life
preserver for your customers. When a customer is in trouble...
you are right there to assist them. Your customer's frustration
is eliminated and you save the sale.
Explain
your product for the customer's situation:
We
all know that each individual may not understand exactly how
your product or service can help them. That's why your web
site is an effective but imperfect selling tool. By communicating
live with your customers you can personalize the sales pitch
to the customer's needs. A more targeted message increases
your closure rate and shows your customer exactly how your
business can help them.
Lower
your cost of sale and maximize your selling time:
By
utilizing BizCHAT your sales efforts are increased by the
ability to pitch to your web site visitors. This equates to
your sales people being more efficient and your business staying
smart and aggressive -- which is a necessity in today's economy.
Features:
100%
Web Based - Everything is web browser based. Just open
up a browser and start providing support! This allows you
to work from computer to computer without needing to install
a third-party software on each machine.
View
visitor traffic in REAL-TIME - BizCHAT notifies you
as new visitors enter your site. Monitor their traffic and
be able to see how long a visitor remains on your site while
knowing EXACTLY which page they are currently viewing. *pro
Text
Chat - Visitors simply click a button on your website
or e-mail messages to instantly join a text chat with your
staff.
Initiate Chat - As people view your website, pick and choose
selected visitors for a chat session. With a simple click,
you can open a chat window on their computer! Close a sale,
lend a helping hand or inform them of special promotions.
*pro
Push
Pages - Assist visitors by PUSHING webpages on their
computer. "PUSHING" refers to automatically opening
webpages on visitor's computer. You can PUSH webpages, images,
word docs, PDFs, and just about anything.
E-Mail
Signature
- Allow customers fast access to your personnel by adding
BizChat buttons to your e-mail signatures.
Leave
a Message - If operators are unavailable a form will
popup requesting infomation from customers for return callback
and or email.
Departments
-
Divide your personnel into categories allowing calls to
be routed to the most appropriate person. Setup a Support,
Sales and Tech Dept for fast deployment of services.
Customizable
Chat Interface - What your customers see is important.
That's why we fully customize the customer chat box with
your own logo, color scheme and custom buttons to match
your website.
Sound
Request Alert - Operators are notified of incoming chat
requests.
BizChat
Call Routing
- Calls are intelligently routed based on group, status
& call volume allowing staff to be used as efficiently
as possible.
Capture
Visitor Data
- Obtain metrics about your customers including IP address,
current browser, operating system etc.
Canned
Text Messages - Save time & ensure consistency by
storing common messages for fast delivery to customers.
Canned
HTML - Include HTML elements and formatting in your
text chats.
Operator
Transfer - Operators can transfer a customer to any
other operator logged onto the system.
Chat
Logs - Review the transcripts of any chat session that
takes place on your site online 24 hours a day to check
for consistency and quality control.
Advanced
Stats and Metrics - View statistics information about
both your customers and operators including what operators
are online and how many visitors chats have transpired.
Load
Balance and Request Polling - If you have multiple operators
in a department, the system will load balance and automatically
select the least active operator. If the operator does not
pickup, the call will be automatically polled to the next
least active operator.
Packages
& Pricing:
WebSupportLive
Software Suite is available in three specific packages to
meet your business needs:
