In order to help improve your website visitor experiences as part of our annual assessment / quality control testing, we will be doing software & hardware updates to our main parent hosting servers on this coming Monday evening 10/10/11 starting at approximately 12am EST. Hosting clients may experience an estimated 2 hours downtime due to these upgrades. These updates include:
- Improved hardware upgrades: Including upgrades to computer CPU & RAM.
- Various software updates and patches: Including minor PHP upgrades, Apache upgrades, and kernel security updates.
We thank you for your patience. Please see below for a list of common FAQs. If you have additional questions please feel free to reply to this email or click on the CONTACT US link on our website.
Why are these updates necessary?
Each year we review our current "backbone" network & hardware setups and determine if there can be any hardware or software upgrades that will better serve our clients hosting accounts.
Will my website have a maintenance page up during this time?
Unfortunately all hosted websites that experience downtime will not have maintenance pages up, since our main parent hosting servers which house our name servers...which are necessary to determine where a "call" to a website is to be routed to, will be down during this time. As such if your website does in fact experience downtime, if someone tries to go to your site during this time the visitor will not see anything but a "404 ERROR: PAGE CANNOT BE FOUND". Because of this we are doing these updates late night to cut back on the number of visitors who may experience this.
Will I still be able to access email during this time?
It is possible that you may be able to still access email, but if you discover your site does in fact go down during this time, then your email accounts will be inaccessible as well until our work is completed.
Why have you choosen this particular day to do these updates?
We have closely examined all of our hosted website statistics in an attempt to determine the most common day / time with the least amount of visitors, and found that Monday evening is on average slower than the other days for most websites.
Why aren't you doing hese updates later in the evening like 3am?
To ensure the least amount of downtime and smoothest transition, two of our senior staff who do tons of these types of updates on regular basis are staying late that day to ensure these updates go as quickly as possible. If we tried to schedule this out any later, we would not have any of our senior staff on duty who could handle any unforseen issues.
Will this effect dedicated server hosting?
Since this is the first upgrade of this type we have done in few years, we cannot say for sure. However chances are for our dedicated server clients there will be even less downtime or none at all due to DNS Caching of your server. The hardware swap out and SYNCH is being performed on one of our main parent servers which houses some of our shared hosting websites.
Is my website content safe?
Yes. These upgrades will NOT effect your website content or unread emails in any fashion. We have various daily backups, and redundancy hardware in place to avoid any issues.
Are these upgrades being done to all servers?
These upgrades are only being done to one of our parent servers. All other servers will not be touched.
If upgrades are only being done to one server, why would my site potentially have down time?
When a hosting company hosts your website, you change your domain to point to their specific NAME SERVERS. Those name servers (i.e. NS1/NS2.TPPHOST.COM) are what tells your computer where to go to get forwarded to that specific hosting account when someone types your domain in their browser. Since this maintenance is being done to one of our parent servers which houses these name servers, it is possible some website addresses will be inaccessible during this maintenance, since the "name servers" may not resolve due to this parent server being temporarily offline.
Will I receive any credits for site downtime?
Per our Hosting SLA Guarantee seen [HERE] like all hosting companies, we cannot offer credit for downtime due to scheduled hardware / network maintenance.