This past year has been a very challenging one for many of our clients in various industries due to the economy. We have seen many businesses come and go. For those of you who are struggling with getting enough sales or leads off your website, we invite you to contact us to discuss how any improvements or marketing packages may help.

As a special holiday gift, we are offering 10% off any open quotes you have which are paid in full, and 25% off our normal monthly rates for any new search engine marketing package for 1 full year, for all orders placed prior to 1/15/10. Click [HERE] for a list of our current marketing packages. Contact us direct by email or phone to discuss any of these specials.

In addition for those of you who have missed our more recent newsletters over the past few months, here are some other exciting improvements to our services that you can expect in the coming few months:

NEW KNOWLEDGE BASE SYSTEM:
A Knowledge Base is a web based database of help and support. Our new knowledge base system will be available to our clients 24 hours a day 7 days a week. This system will allow our clients to search the database to find the answers they need on a wide variety of topics. We are putting the final touches on this system and expect it to be rolled out by January 1st, 2010.

NEW CALL CENTER
Our new 24/7 toll free call center will allow you to speak with sales, billing, and text support specialist by phone. This service will be available to you 24/7 for instant assistance anytime day or night. This new service is expected to be rolled out by January 1st, 2010.

NEW TROUBLE TICKETS
As a valuable add-on to our new Knowledgebase system, we are offering an enhanced online trouble ticket system. For customers who prefer to submit a trouble ticket, this new system is invaluable to ensure the best possible routing of your question or issue, to get the fastest responses by the most qualified staff members. This system will be rolled out on same date as the knowledge base system.

We have allot of additional great things happening in the coming year, that will help improve your experience, and bring more business to your websites. As these things are completed, announcements shall be made.

HOLIDAY HOURS:
As normal for the past 10 years, our offices will be closed from December 25th - January 2nd, at which time we will pick back up on any open projects. If during that time you have any issues with your website or hosting, please do not hesitate to email us via the CONTACT US section on our site, or by filling out a tech support ticket available via CUSTOMER SUPPORT section and someone will take care of you as quickly as possible.

SPECIAL HOLIDAY GIFT:
As a special side announcement, we are proud to annouce the launch of a new client website SantaClausMailShop.com and would like to invite any of our clients with younger kids to visit by clicking [HERE] or on the banner at the bottom of this newsletter. This website offers both traditional MAIL and INSTANT ONLINE PRINTABLE personalized products including:

• Letters From Santa
• Nice List Certificates
• Santa Thank You Letters
• And Naughty List Certificates

Prices for this holiday season are starting at just $1.99, and many of the mail products are including some great free bonus gifts like a signed Santa Photo. Just select your product, select your paper style, personalize it, buy it and you can print it in minutes or have it mailed to you. Highly recommended.

The entire team at Tsunami PC Productions / TppHost.com would like to thank you for your continued patronage and hope that you and yours have a Happy Holiday!